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Email us: sales@aircraftpartsNsupplies.com
Sale & Supply of General Aircraft Hardware.
For all your Aviation Parts and MRO needs.
'We are now part of Aero-Energy Group International'
Refund Policy
Inspection, Acceptance, and Return of Parts
Customer shall have 7 calendar days after delivery in which to inspect the Parts. Customer must notify Aircraft Parts N Supplies of any discrepancies found during this inspection period. In the event that the Customer discovers discrepancies during inspection, the Customer must notify Aircraft Parts N Supplies in writing during the inspection period. After the 7th day, Customer is deemed to have accepted the Parts in good condition and may not revoke acceptance.
In the event that a discrepancy is identified in writing to Aircraft Parts N Supplies, Aircraft Parts N Supplies will review the discrepancy and may issue a return merchandise authorization (“RMA”). Customer cannot return any Parts without a RMA number issued by Aircraft Parts N Supplies. RMA's are only issued in cases in which Parts do not meet the condition identified in the documentation. Under no circumstances will a RMA issued for reasons related to price of Parts or due to Customer error in ordering Parts.
RMAs shall remain valid only for the time specified on the RMA—in no case to exceed 30 days—and Parts must be returned to Aircraft Parts N Supplies within the specified time. After the specified time period the RMA will expire and returns will not be accepted. Parts will remain the property of the Customer if not received in the time specified in the RMA or if Parts are not in the same condition as sold by Aircraft Parts N Supplies.
In response to a written notification of discrepancy under the inspection provisions of these Terms and Conditions, Aircraft Parts N Supplies may either reject the claim if the claim is not authorized under the inspection provisions of these Terms and Conditions, or issue a RMA and accept the return of the Part (in such an event, cost of return shipping shall be borne by Customer). For low-cost Parts, Aircraft Parts N Supplies may, at its discretion, issue a material mutilation authorization (“MMA”). Customers issued a MMA must provide to Aircraft Parts N Supplies within 30 days of issuance a written certification certifying mutilation or destruction of discrepant Parts.
Returned Parts must be in the original shipping packaging or equivalent thereof and must be returned in original manufacturer’s packaging if shipped in the same. Returned Parts must be accompanied by all provided documentation, including but not limited to manufacturers Certificates of Conformity (“C of C”), FAA Form 8130-3 or equivalent, and all traceability documentation. Shipping charges and fees, including insurance as specified in the RMA will be paid by the Customer. Customer bears Risk of Loss of the Part until received by Aircraft Parts N Supplies. Returned Parts must be shipped with signature upon delivery request. In the event Returned Parts are shipped without signature upon delivery, Aircraft Parts N Supplies reserves the right to cancel the RMA. Aircraft Parts N Supplies bears no responsibility for returned Parts delivered to Aircraft Parts N Supplies without signature of receipt. Aircraft Parts N Supplies bears no responsibility for returned Parts shipped without a valid RMA.
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Customer must pay any restocking charges. Parts without a valid RMA will be returned to the Customer at Customer’s expense. In the event Parts cannot be returned to the Customer, Customer will have 90 days to arrange for recovery of the Parts. If the Customer does not arrange for recovery of the Parts within 90 days, the Parts will be deemed to be forfeited and returned to Aircraft Parts N Supplies' stock hence the Customer will not be entitled to a refund.
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Restocking Fees
Customers will be subject to a restocking fee for all returned Parts. The restocking fee is inclusive of Aircraft Parts N Supplies' costs, including but not limited to time, resource and human capital allocation, and use. Restocking fees will be determined in Aircraft Parts N Supplies' discretion and shall be a minimum of 25% of the total cost of the Order unless otherwise determined by Aircraft Parts N Supplies. Restocking fees may exceed 25% of the total cost of the Order depending upon costs incurred by Aircraft Parts N Supplies. Returns resulting from failure to provide accurate end user information or providing misleading information on Orders for Parts destined outside of the United States will result in a restocking fee of 50% of the total cost of the Order. Parts returned as a result of Customer identifying and contacting Aircraft Parts N Supplies’ suppliers will be subject to a 100% restocking fee.
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Aircraft Parts N Supplies may deduct the restocking fee as determined by this section from any deposit or other monies paid to Aircraft Parts N Supplies by the Customer.
Cancelled Orders
Customers will be subject to a cancellation fee for all cancelled Orders, which may be waived at Aircraft Parts N Supplies' discretion. The cancellation fee is intended to reflect and protect Aircraft Parts N Supplies reasonably expected damages and profits. Restocking fees will be determined by Aircraft Parts N Supplies discretion and shall be a minimum of 25% of the total cost of the Order unless otherwise determined by Aircraft Parts N Supplies. Restocking fees may exceed 25% of the total cost of the Order depending upon costs incurred by Aircraft Parts N Supplies. Confirmed Orders cancelled as a result of Customer identifying and contacting Aircraft Parts N Supplies suppliers will be subject to a 100% cancellation fee. Customer agrees that the cancellation fees herein described are a reasonable estimation of Aircraft Parts N Supplies anticipated profits and other costs and does not constitute a penalty.
Aircraft Parts N Supplies may, in its discretion, require payment of a deposit prior to shipment of Parts. In the event of Order cancellation Aircraft Parts N Supplies will deduct the cancellation fee—as determined in accordance with this section—from the deposit and refund the remainder of the deposit, if any, to the Customer.